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	41.	La Calidad del Servicio : A la conquista del cliente / Jacques Horovitz by Horovitz, Jacques [Autor] Gilbert Trigano [Prólogo] José Santos Arrebola [Revisión técnica] Series: McGraw-Hill ; 4 tomos Edition: Primera edición Material type: Text; Nature of contents: ; Literary form: Not fiction Language: Spanish Original language: Spanish Publication details: Bogotá, Colombia : McGraw-Hill, 1994 Title translated: "La Qualite de Service". Availability: Items available for loan: Biblioteca Especializada de Administración de Empresas (1)Call number: 658.8/H8166c.T3. Place hold Add to cart (remove)
	42.	La Satisfacción Total del Cliente / Jacques Horovitz by Horovitz, Jacques [Autor] Jurgens Panak, Michele [Autora] José Ramón Zaratiegui [Prólogo] Michel Angstadt [Traducción] Series: McGraw-Hill ; 4 tomos Edition: Primera edición Material type: Text; Nature of contents: ; Literary form: Not fiction Language: Spanish Original language: Spanish Publication details: Bogotá, Colombia : McGraw-Hill, 1994 Title translated: "Total Customer Satisfaction". Availability: Items available for loan: Biblioteca Especializada de Administración de Empresas (1)Call number: 658.8/H8166c.T4. Place hold Add to cart (remove)

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