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1.
Atención al cliente : guía práctica de técnicas y estrategias / Renata Paz Couso by
Edition: Primera edición
Material type: Text Text; Literary form: Not fiction
Language: Spanish Original language: Spanish Publisher: Bogotá, Colombia: Ediciones de la U, 2010
Availability: Items available for loan: Biblioteca Especializada de Administración de Empresas (1)Call number: 658.810/P348a-24.

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2.
Marketing de Servicios. Conceptos, Estrategias y casos / K. Douglas Hoffman by
Edition: Cuarta edición
Material type: Text Text; Literary form: Not fiction
Language: Spanish Original language: English
Publication details: México : Cengage Learning, ©2012
Title translated: Services Marketing. Concepts, Strategies and Cases.
Online resources:
Availability: Items available for loan: Biblioteca Especializada de Administración de Empresas (1)Call number: 658.8/H698m.4-24.

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