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Dirección por Servicio : La otra calidad / Joan Ginebra by Series: McGraw-Hill ; 4 tomos
Edition: Primera edición
Material type:  Text; Nature of contents:  ; Literary form:
Not fiction
Language: Spanish Original language: Spanish
Publication details: Bogotá, Colombia : McGraw-Hill, 1994
Availability: Items available for loan: Biblioteca Especializada de Administración de Empresas (1)Call number: 658.8/G4922d.T2.
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Clientes por siempre / Carl Sewell by Series: McGraw-Hill ; 4 tomos
Edition: Primera edición
Material type: Text; Nature of contents: ; Literary form:
Not fiction
Language: Spanish Original language: Spanish
Publication details: Bogotá, Colombia : McGraw-Hill, 1994
Title translated: "Customers for life".
Availability: Items available for loan: Biblioteca Especializada de Administración de Empresas (1)Call number: 658.8/S516c.T1.
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La Calidad del Servicio : A la conquista del cliente / Jacques Horovitz by Series: McGraw-Hill ; 4 tomos
Edition: Primera edición
Material type: Text; Nature of contents: ; Literary form:
Not fiction
Language: Spanish Original language: Spanish
Publication details: Bogotá, Colombia : McGraw-Hill, 1994
Title translated: "La Qualite de Service".
Availability: Items available for loan: Biblioteca Especializada de Administración de Empresas (1)Call number: 658.8/H8166c.T3.
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La Satisfacción Total del Cliente / Jacques Horovitz by Series: McGraw-Hill ; 4 tomos
Edition: Primera edición
Material type: Text; Nature of contents: ; Literary form:
Not fiction
Language: Spanish Original language: Spanish
Publication details: Bogotá, Colombia : McGraw-Hill, 1994
Title translated: "Total Customer Satisfaction".
Availability: Items available for loan: Biblioteca Especializada de Administración de Empresas (1)Call number: 658.8/H8166c.T4.
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